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the LOF-Xpress™ Oil Change.
We value your business and want to
continue to earn it one oil change at a time!
LOF-Xpress Oil Change
520 South Duff Avenue, (Next to Super Walmart), Ames, IA 50010
85 Reviews by Google Users
Michael Werner reviewed in the last weekQuality ExcellentGreat friendly service.
Aaron Mortvedt reviewed a week agoQuality ExcellentMy only complaint - the service was so fast, I didn't even have time to finish my complimentary cup of coffee. Luckily it was in a To-Go cup so I could finish it on my way back to work. Everyone that I have encountered in my visits has been very professional, courteous and well versed in their jobs. This has become the only place that I get my family's oil changed. LOF has been a great addition to Ames.
LeAnn Weber reviewed 2 months agoQuality ExcellentI actually enjoy getting my oil changed when I come here! I have never experienced such amazing customer service. No matter what time of day I go or whatever technician I get, every person there is so friendly and helpful. I've never had a bad experience. The staff explains everything that they doing and why they are doing it, and they always offer you a beverage. I think this place definitely needs to become a franchise! I just love this place.
Chris J reviewed 2 months agoQuality GoodThe service is good, the people are kind(face value at least), but a situation happened where the ethical standing of the company has made my family and I withdraw our accounts. One of the employees took advantage of a19 year old girl. The employee traded their vehicle with her and reassured her it was a fair trade. The car the employee traded is barely in working condition. Apparently due to it being "private business"(which depends on which side you are hearing) LOF is not willing to look into at all. I understand policy and covering your own assets, but when an employee admits he did an unethical trade to a young woman, with no repercussions whatsoever, it is a reflection on the company. Needles to say it has shaken our trust at an otherwise great place. Wish i was invited to speak in person, would have been a good business decision to even pretend you respect your customers enough to give them that. This is not to attack the company but if you are a ethically sound individual, who still believes in having a honest moral compass, this review may be something to consider. Reviewed a 1 not 0 because prior to this they were great. Needless to say our vehicles are now being serviced elsewhere.
Jim Kosterman reviewed 2 months agoQuality ExcellentQuick, polite, and a cup of caribou coffee.
Jake Smith reviewed 3 months agoQuality ExcellentFavorite place for oil change
Kelly Mc reviewed 4 months agoQuality ExcellentHi, I lived in Ames for a short time, discover your LOF Express and absolutely thought it was the best oil changing place that I have ever found! I moved to Rochester NY and I was hoping that there would be an LOF here! I hope you decide to invest in franchising and or chain vend your concept! I would love to see more of these and I wish there were one I could easily drive to here as my vehicles are ready for some LOF TLC! Thank you for having such a well planned, efficient and attractive business! Sincerely, Kelly (fan and customer)
A Google User reviewed 6 months agoOverall ExcellentAmazing service and includes you in every step!!
A Google User reviewed 7 months agoOverall ExcellentAll that and a cuppa joe! I found your webiste on Google. On March 24, I was driving from Des Moines to Minnesota and back that day and needed an oil change, so I started looking for coupons. After reading the comments I thought I'd give your shop a try and I'm glad I did. The service was outstanding and at a reasonable price. I was greeted by your staff as soon as I pulled in the drive, asked what services I required and was invited to check my tires and vacuum my car. All the staff I dealt with were prompt, professional, friendly, and knowledgeable, and most of all, not trying to sell unneeded services. Everything about the place was as advertised. I could see your employees take a lot of pride in what they do. I aired my tires, vacuumed the car, had the oil changed and was out the door in under fifteen minutes. I was the slow one in the process. The oil change itself only took about 5 minutes. In an odd twist of fate, I have just been promoted in my employment and transferred to Ames. You'll be seeing a LOT more of me and I highly recommend your shop and service. See you again in a few weeks.
A Google User reviewed 7 months agoOverall ExcellentVery impressed with this place. Fast friendly and a good deal. I'll be back.
A Google User reviewed 7 months agoOverall ExcellentClean, friendly, and they show you what is being done. They inform you what is happening and don't push repair work on you. Highly Recommend.
A Google User reviewed 7 months agoOverall ExcellentAt first when i checked the reviews for this place i thought it was just a bunch of different accounts done by the owner because the ratings were so high. But I'm pleased to say everything is true about this place. Highly recommended.
A Google User reviewed 7 months agoOverall ExcellentI was recommended to LOF by Logan. He comes into my business, and invited me to try his out. The auto body shop that I have always had my car serviced at since I purchased it closed recently. Since then, I have been trying very hard to find a new place to get my car serviced. I did get a synthetic oil change done and also went through the full-service line. They let me know there recommendations and also the prices and specials of those services. This I liked very much. I like the same person to work on my car every time, but I suppose I will try to adapt as it seems everyone there is proficient in their tasks. I shall return, and will be recommending this place to people when they ask. I say thee yea!
A Google User reviewed 8 months agoOverall ExcellentAs a young woman I am always very wary of taking my car in, because I feel like a "walking target" for false repairs and charges. Lof-Express let me stay in my car, and explained what they were doing every step of the way. I walked away confident in what I had paid for, and knowing that the work was done right. I won't go anywhere else, I and drive up from Des Moines just for their great service-- please consider expanding to Des Moines, we need you!
A Google User reviewed 8 months agoOverall ExcellentSpeedy and friendly. Changed the oil in just a few minutes as I stayed in my car. Friendly dude gave me hot cider. I wish they had one of these where I live--next time I'm in Ames, I'm getting my oil changed here.Liked: Great service
A Google User reviewed 9 months agoOverall ExcellentThis place is awesome. The staff is very friendly, extremely quick service, they have suckers for kids in the car and coffee for moms. Very pleased!!!
A Google User reviewed 10 months agoOverall ExcellentGreat service. I sent my girl friend over for them to change her oil. I usually do it but with the colder weather and not having a place to do it, made me send her there to try out. They put the Mobil 1 High Mileage I had gotten her along with the Napa Gold filter. She was in and out with no problems! However, 3 days later we noticed a significant oil leak coming from her car. We called them about the issue and here's what they did. 1). Picked up the car from her work 2) Called her after they identified the problem as a bad o-ring seal that they nicked changing the oil. 3).They replaced the o-ring seal and re-filled the car with Mobil 1 HM. 4). Delivered the car back to her at work. 5). Gave her a gift card for a free oil change for her troubles. All of this for free. You can't find a better place than that! Excellent customer service and have the "small town values" of treating their people right.
A Google User reviewed 10 months agoOverall ExcellentI used LOF for the first time and it met all my expectations. I have always changed my own oil because I have never found a shop I like. The staff met me at the Kiosk outside and helped me make choices. They informed me the wait was 10 minutes and the work would take 5 minutes for oil change only service which I was getting, both turned out to be accurate. They had cameras where I could watch them work both above and below my car, which satisfied me they were doing the work correctly. I think I'll be returning to LOF with both my vehicles from now on.
A Google User reviewed 11 months agoOverall ExcellentThis is my first time coming to LOF for an oil change. I was hesitant for a while, as I'm not sure how their service is. After reading all the reviews here, I decided to check it out myself. It is exactly as what the other reviewers said! Great customer service, super friendly staff, and I love it! Definitely will be returning for sure :)
A Google User reviewed 11 months agoOverall ExcellentI just got my oil changed at LOF XPRESS this morning and this place is awesome! The staff is very friendly and my oil was changed in 5 minutes, just enough time for me to grab some coffee. I was then able to complete my visit by using thier free automatic tire air pump and vacuum to clean out my car. I will definitely be returning! I recommend this to anyone in the Ames area!
A Google User reviewed a year agoOverall ExcellentFast, friendly and fun! I never knew that having your oil changed could be a pleasurable experience! I am proud to say that I will continue to go back, and *highly* recommend anyone in the Ames area to get their oil/fluids changed here! By the bye, this is a locally owned business! The building, staff, and atmosphere is way nicer than any national chains. Great coffee, tea and hot chocolate too!
A Google User reviewed a year agoOverall ExcellentThese guys were fantastic! I highly recommend them. My husband will never have to change my oil again... :)
A Google User reviewed a year agoOverall Poor to fairThese reviews are obviously fake. This place hasn't been open for a year, and it already has 77 reviews, most are 5 stars? Shame on you, owners!!!
A Google User reviewed a year agoOverall ExcellentCourteous employees, knowledgable. I loved the experience of having the oil changed while I wait! Would you guys change the oil if we brought in our own brands, for example my Audi requires Premium Synthetic, If I brought 4.5 Qts, would you guys change the oil? Now I understand if anything goes wrong with the oil you're not liable. But that would be a cool idea!!!
A Google User reviewed a year agoOverall Poor to fairYesterday I was driving with a friends boat and found a thumping noise coming from my front end... I found one of my front tires lug nuts were about to fall off and the tire was wobbling. I I recently had my tires rotated by LOF and they simply didn't tighten them. I called and spoke with the manager. He assured me he watched the video of the mech working on my car and he torqued the lugs three times as per there policy. The video cant possibly show he had the torque set right. But in my 33 yrs experience and 10yrs of tire tire rotations on this vehicle I have never had a wheel come lose. I got a "well I dont know how that would happened".. I know exactly how it happened.. Your tech didnt tighten them. I also found another lug nut lose... I expect professional service and at least some acknowledgement that you were the last ones to touch the tire... JIffy Lube your back in business :(
A Google User reviewed a year agoOverall ExcellentI recommend this to everyone. I always changed my own oil and serviced my own vehicles but this is so fast and easy Ill never change my own oil again. Workers were very friend and extremely helpful. Can't say enough good things. Try them out, I promise you will feel the same way.
A Google User reviewed a year agoOverall ExcellentGreat Service! They showed me what was suggested beyond the oil change and didn't try to force me to buy anything which was greatly appreciated. And I got the list to look over later. Friendly, fast service. I'll be back!
A Google User reviewed a year agoOverall ExcellentWonderful service! I cannot believe how nice and helpful they were when I got my oil changed today. And it took less than 5 minutes. I highly recommend them!
AG FLawless reviewed a year agoOverall ExcellentFast friendly service Professionals offering great service and great value Personal service, taking the time to make you a fresh cup of coffee just for you. "I'll Be Back"
A Google User reviewed a year agoOverall ExcellentWonderful! My boss told me about this place and their amazing customer service; I thought no way! I've never had a positive experience where the employees didn't try to upsell my or charge me for something dumb. This place was totally different. I will def be back and am sad they don't have any of these in my hometown because I'd love my family to have the same experience!! Great job!
A Google User reviewed a year agoOverall ExcellentAbsolutely and unequivocally the BEST oil change I've ever had. The staff was extremely friendly and helpful and, most importantly, did not "talk down" to me. They did not try to sell me anything (my air filter is fine, Jiffy Lube) and did not treat me like an idiot. Not treating customers like idiots... what a novel approach for a business to take. I can literally not speak more highly of my experience at LOF Xpress and I have already been referring friends in Ames and from surrounding areas to LOF. I will never go elsewhere for an oil change as long as I live in Ames. A+
A Google User reviewed a year agoOverall ExcellentGreat, reliable, and quick service! They take the time to explain everything and answer your questions. They make suggestions if needed without pushing a sale on you. Its fast, easy, and convenient! The place is so clean and tidy. They offer a pet friendly lounge with free carribou coffee. Another thing that impressed me was the owner, Ted, is out there working too, not just sitting behind a desk. I recommend LOF to everyone!
A Google User reviewed a year agoOverall ExcellentQuick, clean, good price.
A Google User reviewed a year agoOverall ExcellentGreat Price and even Greater Service!!!
A Google User reviewed a year agoOverall ExcellentGreat and knowledgeable staff. Prices were very competitive. They did not pressure extra services, but gave me an educated overview of my maintenance needs. Service was quick and included free coffee. Highly recommend to others!
A Google User reviewed a year agoOverall Poor to fairWatched the owner go berserk on another customer. I was actually afraid he was going to become violent. The customer didn't even do anything. Stay away from this psycho. That said, the manager tried hard to diffuse the situation, but the owner is just a maniac.
A Google User reviewed a year agoOverall ExcellentWow! Fast, courteous, Coffee - with cream & sugar served TO ME in my car! Great price and even better if you come early! I sure wish there was one in my hometown in WI! Highly recommend to all parents with students at ISU! Go Cylones!
A Google User reviewed a year agoOverall ExcellentIt was a great experience. They explained to me what they were doing and why. They also were so fast at doing it. I like it that my car is in my sight the whole time. It shows that they are not "sneaky".
A Google User reviewed a year agoOverall ExcellentExtremely quick and friendly service. My car was a "special case" and took a filter that they didn't carry, they made me aware of the situation, and said they would run next door to pick up a filter for me from the auto parts store! Talk about helpful and honest! The free vacuum and air is an added bonus, as is the free coffee, tea, or water in the waiting lounge if you want to sit in air conditioning while they change your oil. Price was outstanding for the level of service they offer. My only suggestion is to open one in the Twin Cities area so I don't have to plan my oil changes around Ames visits!
A Google User reviewed a year agoOverall ExcellentIt was just as fast as they advertise! I also appreciated that the employees did not try to sell me services that I did not come for. The ability to watch the whole process from my car via video is also a bonus.
A Google User reviewed a year agoOverall ExcellentRelaxing / Fast / Right Price / No Pressure - if you can say that about another oil place I will be surprised.
A Google User reviewed a year agoOverall ExcellentI was looking for place for car check and read the reviews above. Then I chose LOF. Now after I came back from there, I should say agree with everybody else's review: They are fast, polite, professional and the price is reasonable. I did the PLUS and they recommended some additional service but also told me that I could consider it later. They have also free vacuum etc right outside.
A Google User reviewed a year agoOverall Excellentvery fast, very efficient, very polite
A Google User reviewed a year agoOverall ExcellentI'll never go anywhere else again! Amazing service, and you can WATCH the entire oil change! They may work quickly, but they don't rush you to decide from one of their many options.
A Google User reviewed a year agoOverall Excellentwhat a comfortable, easy way to get reliable and honest car service.
A Google User reviewed a year agoOverall Excellentgreat service honest
A Google User reviewed a year agoOverall ExcellentThought it was phenomenal, well-priced, fast service!
A Google User reviewed a year agoOverall ExcellentThey will not try to sell you an air filter. fast and clean.
A Google User reviewed a year agoOverall ExcellentI had my oil changed here for the first time on Sunday. Great experience! I highly recommend this business.
A Google User reviewed a year agoOverall ExcellentReally polite and helpful staff. Prices were reasonable and the environment was clean and comfortable (free fancy coffee). They do not pressure about additional services, they actually came out and showed me the condition of the car fluids and air filter and told me I did not need to consider changing them at this time. Service was quick. I will be back and have recommended it already to others.
A Google User reviewed a year agoOverall ExcellentClean environment. Fast service. Good price. Great coffee. Friendly employees. I never knew an oil change could be like this. They also DID NOT pressure me about any extra services. When I said 'no' they said okay and were just as friendly. GO HERE!!! Far better than the competitor down the street!
A Google User reviewed a year agoOverall ExcellentAs soon as you pull up, before you start to order, you are served as good as being the first-ever customer to them. Trick is that I was not their first-ever customer. They truly get the emotional appeal.
A Google User reviewed a year agoOverall ExcellentQuick and great service. You can stay in your car while they change your oil and it is one of the quickest oil changes I've had
A Google User reviewed a year agoOverall ExcellentQuick, professional, clean, inexpensive, and FUN! Who would have thought I'd enjoy the oil change process. They provided excellent customer service. They explained each step of the process and didn't make me feel like an idiot for not being car saavy. You can get in and out in 5 minutes for an oil change. You can hardly get through McDonald's drive through in 5 minutes. I don't even live in Ames, but I plan on getting my car serviced here on my way through. LOF-Xpress...you should open up a place in Iowa City! This place is a great concept and it's been executed it AMAZINGLY!
A Google User reviewed a year agoOverall ExcellentBest customer service I've ever experienced period. Super fast oil change!! Wonderful environment!
A Google User reviewed a year agoOverall ExcellentService might be a sinfle minute slower on some days but professionally speaking, these people get the job done and get it done right. They even have nice air conditioned lounge for u to chill in while they work on ur car. Providing coffee and entertainment. The price shoulda been like $30! I love the price
A Google User reviewed a year agoOverall ExcellentVery neat clean place, super professional. Fast and affordable!
A Google User reviewed a year agoOverall ExcellentFast & efficient
A Google User reviewed a year agoOverall ExcellentBest customer service experience of my life - seriously! They served me coffee while I sat in my vehicle and watched the news and video feeds of the the mechanics working on my car. Amazing set up. Thanks.
A Google User reviewed a year agoOverall ExcellentTHE MOST AMAZING place EVER. Try them, they won't dissapoint you. Plus you get free air and free interior vacuum!
A Google User reviewed a year agoOverall ExcellentModern marvel. I wish that every city was lucky enough to experience a shop with this kind of service.
A Google User reviewed a year agoOverall ExcellentFantastic! Great service, friendly staff. Oil changed in under 5 minutes and I didn't even get out of the car. They have a lot of option too if you're looking for a full service check up or depending on the type of oil you prefer. Highly recommended.
A Google User reviewed a year agoOverall ExcellentCoolest. Oil Change. Ever. I didn't know getting an oil change could be fun! I feel like I should tip these guys. In 18 years of driving, and living in GA, WI, CA, and now IA, I have never experienced an oil change location like LOF. They even seemed to notice my window was taped up before I even pulled all the way to the initial button screen and had someone jog out to do it for me - unless they always have someone on standby for that. Either way, I don't want to go anywhere else again! Wow!
A Google User reviewed a year agoOverall ExcellentBy far the best place in Ames to get your oil changed. I had been going to another large chain place in town and always felt taken for granted and taken advantage of not to mention down right hostile employees. LOF-X has taken the anxiety of getting my oil changed and for a very reasonable price.
A Google User reviewed a year agoOverall ExcellentSaved $25 compared to Jiffy Lube. They were quick and had a nice waiting area. They also took me through everything they did and how my car was doing. They were very friendly.
A Google User reviewed a year agoOverall ExcellentAlways friendly, always courteous, quick, and clean. Great place.
A Google User reviewed a year agoOverall ExcellentAwesome new place to go. I enjoyed the waiting area with a cup of coffee and plenty of newspapers to choose from. On my last visit their was a very rowdy and outrageous customer, but I thought the staff handled the situation perfectly. I'll definitely go back.
A Google User reviewed a year agoOverall ExcellentI've changed my own oil many times, but now have it done professionally to save time. I've had several TERRIBLE experiences at both Ames and Des Moines Jiffy Lubes, including them damaging my car and making me pay for the part myself. I was hesitant to try LOF but it was fast and no one tried to sell me a new air filter (JL always lies and says it's bad, even when it's new). As a "poor college student" who doesn't have a lot of free time, this place was fast and affordable. A++
A Google User reviewed a year agoOverall ExcellentI used to dread getting my oil changed. Now it has become one of the easier tasks to fit into my schedule. The folks at LOF are truly innovative in their approach to customer services. This is the only place I will ever go to get my oil changed.
A Google User reviewed a year agoOverall ExcellentMy new oil change place. I get my oil change before work (early bird special) and have had perfect experiences every time. They've got my business! Great deals, great service.
A Google User reviewed a year agoOverall ExcellentAmazingly fast and friendly service. I was in and out within 5-7 minutes as a new customer and three separate employees stopped by and talked to me about topics ranging from my car to Cyclone athletics. Everyone was very pleasant, knowledgeable and really went out of their way to make sure I was having a positive experience. At the low prices LOF Express offers, I wasn't expecting anywhere near the service I received, and they have gained a new regular customer.
A Google User reviewed a year agoOverall ExcellentWow, customer service here is unexpectedly amazing. I assume they changed my oil adequately too, but I can say for sure that I was very happy to be here.
A Google User reviewed a year agoOverall Excellentawesome service, good prices & very friendly and helpful guys working.
A Google User reviewed a year agoOverall ExcellentVery knowledgeable & friendly...care about what they are doing & i feel confident it was done right the first time...would recommend to everyone. Love all the freebies that come with it too :)
A Google User reviewed a year agoOverall ExcellentFAST, NICE STAFF, GREAT COFFEE!!!! AND GREAT PRICE!
A Google User reviewed a year agoOverall ExcellentFast service, hot drinks. It felt like I was at the car doctor!
A Google User reviewed a year agoOverall ExcellentIn and out in 5 minutes and I got to sit in the car while they changed my oil and watched what they were doing on a video monitor! They also have free DIY tire air and vacuuming after the oil change. Amazing service. Will be recommending to my friends and family.
A Google User reviewed a year agoOverall ExcellentIt was a very nice and clean place. Nice staff, Very fast, no sales pitch. All in all a great place. I like how it has a green side to it too. Used oil gets burned for heating and they sell a Green "re-refined" oil.
A Google User reviewed a year agoOverall ExcellentFast and clean.
A Google User reviewed 2 years agoOverall ExcellentReally enjoyed the cutting edge approach to the oil change industry. Great service and coffee. Would recommend to anyone for there next oil change.
A Google User reviewed 2 years agoOverall ExcellentThis place is incredible! Extremely professional staff, unbelievably fast service, and awesome coffee. Definitely the nicest oil change place I've ever been to.
A Google User reviewed 2 years agoOverall ExcellentIf you are a busy mom and need an oil change this is definitely the place to go!!! You are in and out in no time AND you get to enjoy a free coffee (legitimately good coffee!!!) while you wait! No one tried to sell me a bunch of services I know nothing about which was really nice! I got my oil changed, a good cup of coffee and I was on the road again within 10 minutes.
A Google User reviewed 2 years agoOverall ExcellentCalling all moms! This is the perfect idea for anyone with kids ( everyone else too of course) who wouldn't love sitting in their car, drinking a cup of coffee, and watching TV all while getting their oil changed?! I love this!
A Google User reviewed 2 years agoOverall Excellentprofessional service with the highest integrity at the right price.
A Google User reviewed 2 years agoOverall ExcellentCool idea. It took under 10 minutes to get my oil changed and they have TV and free coffee while you wait. Friendly staff who seem to care about what they are doing.
We Let Our Customers Do The Talking When Relating The LOF-Xpress™ Oil Change Experience.
We appreciate and need your feedback in order for us to serve you better. If you are a customer and had a great experience, we would really appreciate you taking a few minutes to share that with others by Referring others to us via Google Places and please join our Facebook Fanpage to gain access to additional monthly specials.
If you are a customer that didn't have a great experience or if there are any concerns regarding our service or areas where we did not live up to your expectations, I would love to hear from you personally via my E-mail Ted.Sage@LOF-Xpress.com or my cell phone (515-290-4435).
Reviews are streamed from LOF-Xpress™ Oil Change Google Places page.